Torquay Hotel - ideal place for holidaying with family
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GAMING AT THE TORQUAY HOTEL

The Torquay Hotel is committed to the highest levels of responsible service and customer care. We have policies and procedures in place to ensure our staff take care of you in a manner that maximizes customer enjoyment in a social environment and minimizes the potential for harm.

OUR COMMITMENT:
As part of our commitment to responsible gambling, the Hotel provides customers with further information regarding responsible gambling, including:

How to access the Commonwealth Government’s website – moneysmart.gov.au
How gamblers and their families or friends can find gambling support services and self-exclusion programs and the Victorian Government’s website – responsiblegambling.vic.gov.au

RESPONSIBLE SERVICE OF ALCOHOL POLICY:

The Torquay Hotel maintains that the responsible service of alcohol is a responsibility shared by both the venue and the customer.

For our part, we are committed to the service of alcohol to our customers in a professional and responsible manner, complying with all applicable laws and adhering to endorsed Liquor Service Codes of Practice.

We recognize that alcohol abuse and alcohol consumption by minors are serious social issues.

Our staff are trained in Responsible Service of Alcohol and actively promote responsible alcohol consumption by our customers. We also require current valid photographic proof of age identification to be provided by young adults before they are supplied with alcohol at our venue.

RESPONSIBLE GAMBLING/CUSTOMER CARE POLICY:

Whilst gambling is a social activity enjoyed responsibly by the vast majority of customers, The Torquay Hotel recognizes that problem gambling is a serious social issue and that a small proportion of customers may be harmed by their gambling activities.

The Torquay Hotel maintains that the industry, government, community and individual have a shared responsibility for the promotion, development and practice of responsible gambling.

For our part, our staff is trained in responsible gambling practices.

Our Responsible Gambling Code of Conduct outlines our practices that support our commitment to responsible gambling and customer care.

Download the Responsible Gambling Code of Conduct:

The Torquay Hotel is committed to providing the highest standards of customer care and responsible gambling. Our Responsible Gambling Code of Conduct describes how we do this.

Tabcorp Gaming Division’s Responsible Gambling Code of Practice:

Tabcorp is committed to providing the highest standards of customer care and responsible gambling. Our Responsible Gambling Code of Practice describes how we do this.

CLUB KENO Responsible Gambling Code of CONDUCT:

Club Keno is committed to providing the highest standards of customer care and responsible gambling. Our Responsible Gambling Code of Conduct (developed by Tabcorp and Tatts Limited) describes how we do this.